Privacy Policy

1. Introduction

Feedback Pulse, operated by Nordiqore ("we", "us", or "our"), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service at fpulse.app.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Email address
• Name
• Password (stored securely as a hash)
• Organization/team information
• OAuth provider IDs (if using Google or Microsoft sign-in)

2.2 Feedback Data

When your users submit feedback through our SDKs or widgets, we collect:

• Feedback sentiment (positive/negative)
• Optional feedback comments
• App version and type (iOS, Android, Web, Desktop)
• Screen/page identifier
• Device information (OS, device model, locale)
• User identifier (if provided by your app)
• IP address and approximate location (country)
• Browser user agent

2.3 Usage Data

We automatically collect:

• Log data (access times, pages viewed, errors)
• Device and browser information
• Referring URLs

3. How We Use Your Information

We use collected information to:

• Provide and maintain our Service
• Process and display feedback analytics
• Generate AI-powered insights and suggestions
• Send you service-related notifications
• Process payments and manage subscriptions
• Respond to your inquiries and support requests
• Improve and optimize our Service
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties that help us operate our Service (hosting, payment processing, email delivery)
• Integration Partners: When you connect third-party services (Slack, webhooks, SSO providers)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do NOT sell your personal information to third parties.

5. Data Retention

We retain your data according to your subscription plan:

• Free Plan: Feedback data retained for 7 days
• Pro Plan: Feedback data retained for 90 days
• Enterprise Plan: Feedback data retained for 365 days

Account information is retained until you delete your account. After account deletion, data is removed within 30 days unless legally required to retain.

6. Data Security

We implement security measures including:

• Encryption of data in transit (TLS/SSL)
• Secure password hashing
• Regular security audits
• Access controls and authentication
• Secure data centers

However, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate data
• Deletion: Request deletion of your data
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Withdraw Consent: Where processing is based on consent

To exercise these rights, contact us or use your account settings.

8. Cookies and Tracking

We use cookies for:

• Essential cookies: Required for the Service to function (authentication, session)
• Analytics cookies: To understand how you use our Service

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

9. Third-Party Services

Our Service may integrate with third-party services. Each has its own privacy policy:

• Payment processors (Stripe)
• OAuth providers (Google, Microsoft)
• Communication tools (Slack)
• AI services (for feedback analysis)

We encourage you to review their privacy policies.

10. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where required.

11. Children's Privacy

Our Service is not intended for children under 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us.

12. Your Responsibilities

As a user of our Service collecting feedback from your end users, you are responsible for:

• Providing appropriate privacy notices to your users
• Obtaining necessary consents for data collection
• Complying with applicable privacy laws (GDPR, CCPA, etc.)
• Not collecting sensitive personal data without proper safeguards

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or through the Service. The "Last updated" date at the top indicates when changes were made. Continued use of the Service after changes constitutes acceptance.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Contact Form
Email: privacy@fpulse.app