Terms of Service

1. Acceptance of Terms

By accessing or using Feedback Pulse ("Service"), operated by Nordiqore ("Company", "we", "us", or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Feedback Pulse is a software-as-a-service (SaaS) platform that enables developers and businesses to:

Collect user feedback from iOS, Android, web, and desktop applications
Analyze feedback sentiment and trends
Integrate via SDKs, APIs, and embeddable widgets
Generate AI-powered insights from feedback data
Export and manage feedback data

3. Account Registration

To use our Service, you must:

Provide accurate and complete registration information
Be at least 18 years old or have parental consent
Maintain the security of your account credentials
Notify us immediately of any unauthorized access

You are responsible for all activities that occur under your account.

4. Subscription Plans and Billing

We offer different subscription tiers with varying features and limits:

Free Plan: Limited features for individual developers
Pro Plan: Enhanced features for growing teams ($29/month)
Enterprise Plan: Full features for large organizations ($99/month)

Billing occurs monthly or annually. You may cancel your subscription at any time. Refunds are handled on a case-by-case basis within 14 days of purchase.

5. Acceptable Use

You agree NOT to:

Use the Service for any illegal or unauthorized purpose
Collect feedback containing personal data without proper consent from your users
Attempt to gain unauthorized access to our systems
Interfere with or disrupt the Service or servers
Transmit viruses, malware, or harmful code
Violate any applicable laws or regulations
Resell or redistribute the Service without authorization

6. Your Data and Content

You retain ownership of all feedback data and content you collect through our Service. By using our Service, you grant us a limited license to:

Store and process your data to provide the Service
Generate anonymized, aggregated statistics for service improvement
Create backups for data protection purposes

You are responsible for ensuring you have the right to collect and process feedback from your end users, including obtaining necessary consents.

7. Data Retention

Data retention periods vary by plan:

Free Plan: 7 days of feedback history
Pro Plan: 90 days of feedback history
Enterprise Plan: 365 days of feedback history

Upon account termination, your data will be deleted within 30 days unless legally required to retain it longer.

8. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Nordiqore and is protected by international copyright, trademark, and other intellectual property laws. Our SDKs and widgets are provided under license for integration with your applications.

9. Third-Party Integrations

Our Service may integrate with third-party services (Slack, webhooks, SSO providers). Your use of these integrations is subject to their respective terms of service. We are not responsible for third-party services or their content.

10. Service Availability

We strive for high availability but do not guarantee uninterrupted access. We may perform scheduled maintenance with advance notice when possible. We are not liable for any downtime or service interruptions.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NORDIQORE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Termination

We may suspend or terminate your account if you violate these Terms. You may terminate your account at any time through your account settings. Upon termination, your right to use the Service will immediately cease.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes via email or through the Service. Continued use of the Service after changes constitutes acceptance of the modified Terms.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Nordiqore is registered, without regard to its conflict of law provisions.

16. Contact Us

If you have any questions about these Terms, please contact us at:

Contact Form
Email: support@fpulse.app